Refund / Return Policy

MAGNUM FASHION Luxury Store

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as Final Sale
  • Gift cards
  • Personal care or hygiene-related products (where applicable)
  • Any item that has been used, worn, or damaged by the customer

3. Return Process

To start a return, please contact us at:

business@magnumfashion.com

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item (if it is damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions if your return is approved.

4. Refunds

Once we receive and inspect your returned item:

  • You will be notified whether your refund has been approved or rejected.
  • If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless required by applicable law.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or issue a full refund at no additional cost to you.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team for assistance.

8. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund after several business days, please contact us.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: business@magnumfashion.com

Phone: +44 (0) 7767510522